Customer Service
Audit for the
Food Service

Food Service

With more than 60% of all Americans eating out one or more nights a week, it is imperative your customer service sets you apart from competitors. ProVantage tailors a food service audit that will fit your specific needs. We measure the quality of food and service provided to your customers through our certified food industry auditors.

Benefits of the ProVantage Approach: * Increase spending and repeat business by aligning brand focus. * Increase customer satisfaction and sales by tracking and trending behaviors that correlate with customer satisfaction. * Exceed sales goals by customizing an audit to evaluate the effectiveness of your marketing program. * Gain valuable, detailed insight into the customer experience from interactions with aisle or department personnel, to store cleanliness and organization, through the bagging and checkout process. * Discover if customers are receiving consistently superior customer service at every location. * Identify gaps in training needs * Ensure compliance with health, food and alcohol standards

Examples of Food industry questions we can answer: * While making reservations was the hostess polite, accurate, and timely? * Did the exterior and interior conditions portray a safe and inviting atmosphere? * Did the front end employees greet guests and handle wait times appropriately? * Is the wait staff knowledgeable about the menu, alcohol selections and specials? * Is the wait staff up selling or cross selling? * Did the food quality meet company standards? * And much, much moreā€¦